Process mapping and review (“As is” / “To be”), identifying and implementing improvements based on internal and external benchmarks:

– Understanding and efficiency in the execution of operations and in alignment with the Business Strategy and Objectives, minimizing rework; and

– Use of “technology solution packages” (Bizagi Modeler / Aris Express / BPMN.io / Draw.io / etc.).

Mapping of the Internal Controls System, evaluating the efficiency of its “design” and testing its effectiveness, seeking the efficiency of operations control: